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// What is "Choice of Repairer"?
"Choice of repairer" is exactly what it sounds like, being able to choose who repairs your vehicle after an accident.
This may be included in your policy or it may be an optional extra. Unfortunately, this isn't available with every Insurer and it's important to check that a policy includes this before committing to an Insurer.
Choice of repairer VS preferred repairer - Know the difference!
When an insurance policy gives you 'choice of repairer', it means you have the choice in who repairs your vehicle after an accident. When an insurance policy gives you a 'preferred repairer' option, it means you only have the option to choose from a repairer who the Insurer has a formal agreement with.
// Why Choose Us?
Have you found out you don't have a choice of repairer or been led to believe you don't, but upon reading the fine print of your PDS (Product Disclosure Statement) found out that you do?
Are you unsatisfied with your insurer's preferred repairer options and don't want to settle for second best?
You are our priority
We take all that we can into our own hands (after an accident) to help alleviate your stress, always providing you with exceptional customer service.
Need a loan vehicle for the
duration of your repairs?
We have 3 loan cars available to choose from:
We're here to help you.
If you are unsure what you're entitled to after an accident and need some expert advice, Kate Presnell is here to help.
You are our priority
We take all that we can into our own hands (after an accident) to help alleviate your stress, always providing you with exceptional customer service.
Need a loan vehicle for the duration of your repairs?
We have 3 loan cars available to choose from:
We're here to help you.
If you are unsure what you're entitled to after an accident and need some expert advice, Kate Presnell is here to help.
// Work with All Insurance Companies
We work with all the insurance companies to make the repair process as seamless as possible. With a simple click of a button, you can approve your private repairs or provide your claim and we will do the rest.
- AAMI
- Aioi / Toyota
- Allianz
- Auto & General
- CGU
- Coles
- Comminsure
- Elders
- Global Transport
- Hollard
- Innovation Group
- Leaseplan
- Lumley
- National Transport
- NRMA
- QBE
- RACT
- Shannons
- Vero
- WFI
- Woolworths
- Youi
- Zurich
// Frequently asked questions
This is completely up to you a nd wil l depend on wha t it is you wa nt f rom your insura nce policy. We recommend t hat you ensure your policy entit les you to a choice of repairer, not a choice of t he insure rs list of preferred repairer s. Remember, it’s your vehicle a nd you should choose where you have it repaired!
You will need to review your Product Disclosure Statement (PDS) to clarify whether your policy entitles you to a choice of repairer. If you are unsure what youre entitled to after an accident and need some expert advice, we’re here to help you. Call us on (03) 6331 2727 and one of our friendly Team Members will help you discover your entitlements.
Making an insurance claim can be a daunting task. From ensuring you have the right information, completing the forms correctly and understanding what the process is. At claim time, having an insurance broker to help navigate the path is a great benefit. Remember, an insurance broker works hard to get you the outcomes that your policy entitles you to, such as, a loan vehicle when you are not at fault after an accident.
Insurance brokers are experts in their field. It is the job of an insurance broker to know the details of what is included and excluded in your policy. With a good insurance broker, you can trust that all confusing aspects can be easily deciphered and understood.