Every driver hopes they will never be involved in a car accident, but accidents can unfortunately happen to even the safest and most responsible road users. Even if you follow every road rule and stay alert behind the wheel, you can never guarantee that other drivers are doing the same. In the moments after a crash, it’s normal to feel overwhelmed or unsure about what to do next.

The term “panel beater” is an older industry term for a qualified technician who repairs damaged vehicle bodies. Today, these tradespeople may also be referred to as Automotive Repair Technicians, and their workplaces may be known as bodyshops, collision repair centres, accident repairers, repairers or, as we are proudly known as at Kate Presnell Bodyworks, Bodyworks.

Excess might be one of the most misunderstood parts of car insurance. While it’s often assumed that you must pay an excess to make a claim, this isn’t always the case. Depending on who was at fault, the type of claim and how your policy is structured, you may not need to pay anything at all!